Why Trust Matters: Choosing a Reputable Janitorial Company for Your Business

trusted janitorial service cleaning an office

What to Consider When Hiring A Janitorial Company

When it comes to maintaining the cleanliness and hygiene of your office, hiring the right janitorial company is crucial. After all, these professionals will have access to your office with keys and alarm codes, making trust and reliability paramount. Here’s why hiring a reputable janitorial company the first time is essential and what you should look for in a prospective cleaning service. And remember, Master Care Janitorial has your back, covering all your bases to ensure peace of mind. 

1. Credibility and Reputation:

Research Thoroughly 

Before hiring a janitorial company, conduct thorough research. Ensure that the company is an active member of the business community, such as local Chambers of Commerce, or industry associations like the BC Contract Cleaners Association. These affiliations often indicate a commitment to professional standards and community engagement. 

Check Reviews and Social Media 

Look at reviews and their social media channels to learn more about their reputation. What are other clients saying about their services? Positive feedback and a strong online presence are good indicators of a reliable company. 

Contact References 

Ask for and contact references to verify the quality of their services, including their quality assurance and problem-solving systems. Additionally, check the company’s standing with the Better Business Bureau to see if there are any unresolved complaints. 

2. Good Business Practices

Longevity and Stability 

A company that has been in business for a long time demonstrates sustainability and legitimacy. Such a company is more likely to be in business for years to come, providing you with long-term service stability. 

Permanent Office Support 

Companies with permanent office support and administration are better equipped to handle administrative tasks such as proper billing and invoicing. This support ensures that both the sales and service teams are well-coordinated and efficient. 

Licensed, Bonded, and Insured 

Ensure the company is licensed, bonded, and insured. Accidents happen, and you don’t want to be left high and dry. A reputable company should have insurance coverage of at least $5 million to cover any potential damages, such as accidental floods. Additionally, inquire about how the company controls access to your building to ensure security. 

3. Comprehensive Services Provided:

Full-Service Provider 

Look for a company that offers a full range of services, both interior and exterior, with just a quick phone call or email. A full-service provider can save you money and simplify your maintenance needs. 

Customizable Services 

Customer service is vital. Your chosen company should be flexible and willing to work around your schedule, providing the quality of work you expect. Cleaning services should be customizable to fit your needs, not the other way around. 

Supplies and Equipment Maintenance 

A good cleaning company should manage and maintain its equipment and ensure that all cleaning supplies, such as paper products, garbage bags, and lighting, are stocked regularly. This management ensures your property is always well-serviced without additional hassle on your part. 

4. Hiring Practices:

Background Checks and Training 

Since the cleaning team will be working in your building after hours, it’s essential to inquire about their hiring practices, including background checks and the training provided to their staff. Ensure that all staff members are insured, bonded, and legally authorized to work in Canada. 


Look for a company that offers training for both new and existing staff to ensure consistent quality in their cleaning services. This commitment to training reflects a dedication to high standards. 

On-Site Quotations 

Avoid companies that provide quotes over the phone without visiting your premises. A reputable company will visit your site to understand your specific needs and provide an accurate quotation. This approach ensures they are fully aware of your requirements and can deliver tailored services. 

High Standards of Customer Service 

A company dedicated to high customer service standards will work closely with you to ensure your property is serviced by the right people with the right tools and equipment. This commitment ensures a high level of trust and satisfaction. 

Why Choose Master Care?

Choosing the right janitorial company is more than just finding someone to clean your office. It’s about establishing a partnership with a reliable, trustworthy company that meets your specific needs and provides peace of mind. By considering these factors, you can ensure that your office is in good hands from the start. Master Care Janitorial has your back, covering all your bases to ensure your office is clean, secure, and well-maintained. 

With more than 40 years of experience, the team at Master Care is your best choice for a trusted cleaning company. Not only are we a green cleaning company, but we work with you to design a customized janitorial and building maintenance plan. Contact us today for a free quote or consultation. Your clean office awaits!

Master Care Janitorial is a Canadian corporation providing eco-friendly janitorial services, office cleaning, sanitizing and disinfection services and building maintenance services to Greater Vancouver, the Central Fraser Valley, Vancouver Island, BC Interior and the Okanagan areas of BC. We are also providing service to customers in St. Thomas, London, Mississauga and Brantford in Ontario.