Strata & Multi-Family Property Cleaning
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Common area cleanliness affects resident satisfaction, property values, and the reputation of the buildings you manage. Master Care provides reliable strata and multi-family residential cleaning across BC and Ontario, with dedicated account managers, consistent staffing, and 24/7 support.
Reliable Property Maintenance & Strata Council Support
Property managers and strata councils are accountable to residents and property owners simultaneously. When common areas are not maintained to a consistent standard, complaints follow, and the manager is the one fielding them. A reliable cleaning provider with clear accountability structures and consistent service delivery removes that pressure and protects the reputation of the properties you manage.
Master Care provides cleaning services for strata buildings and multi-family residential properties across British Columbia and Ontario. Our programs are built around the specific layout, traffic patterns, and scheduling requirements of each property, covering everything from main lobbies and elevator interiors to parkades, amenity rooms, and laundry facilities.
Every strata and property management client is assigned a dedicated account manager who conducts regular quality audits, maintains direct communication with the property or strata manager, and takes responsibility for service standards in between visits. When a resident raises a concern or a council member flags an issue, your account manager is the person who follows through.
Strata and Common Area Cleaning Services
Managing multiple service vendors for a single property adds administrative overhead and creates gaps in accountability. Master Care provides a broad range of building services for stratas and multi-family residential properties, including:
- Lobby, entrance, and common area cleaning and maintenance
- Elevator interior cleaning and sanitization
- Hallway, stairwell, and corridor cleaning
- Amenity room, fitness centre, and laundry room cleaning
- Washroom sanitization with consumables supply and restocking
- Garbage and recycling room maintenance
- High-touch surface disinfection throughout common areas
- Hard floor care and carpet maintenance
- Interior and exterior window and glass cleaning
- Building exterior and parkade pressure washing
- Light bulb and fixture replacement
- Minor repairs and building maintenance
The Master Care Difference
Master Care is a locally owned, 100% Canadian company that has services strata and multi-family residential properties for over 45 years. We operate across BC and Ontario with local associates that are invested in their communities. Our staff are bonded and insured, trained in the latest cleaning methods, and held to the standards defined by our C.A.R.E. values. Pricing is transparent and no long-term contract is required.
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Frequently Asked Questions
Master Care provides quotes after a free on-site assessment of your building. We review common areas, floor count, amenities, and traffic patterns to understand how the property is used day to day.
After the walkthrough, we provide a detailed cleaning plan and monthly pricing based on frequency, scope, and building size.
Consistency is managed through structured cleaning schedules, detailed checklists, and regular site inspections. This is important in strata buildings where residents notice small changes in cleanliness quickly, especially in lobbies, elevators, and hallways.
Master Care assigns a clear scope per site so cleaning does not vary between visits or staff shifts. Property managers also have a direct contact for feedback and service adjustments.
Master Care works directly with property managers and strata councils to coordinate schedules, respond to resident concerns, and adjust service levels when needed. This includes addressing high-complaint areas such as garbage rooms, entry doors, or parkade conditions.
Regular communication ensures issues are handled quickly and cleaning priorities stay aligned with building expectations.
Strata cleaning costs with Master Care depend on the size of the building, number of floors, number of entry points, and how frequently common areas need service. High-traffic properties with elevators, underground parkades, and multiple entrances typically require more frequent cleaning than smaller residential buildings.
Pricing is confirmed after a free on-site assessment where we review lobbies, hallways, stairwells, and amenity areas. This allows us to build a consistent monthly program that matches resident traffic and property management expectations.
Master Care strata cleaning focuses on maintaining shared spaces that residents and visitors see every day. Typical services include:
- Cleaning and sanitizing lobbies, entryways, and concierge areas
- Hallway and stairwell cleaning across all floors
- Elevator cleaning, including doors, panels, and mirrors
- Garbage and recycling room cleaning and maintenance
- Floor care for tile, vinyl, carpet, and polished surfaces
- Amenity room cleaning such as gyms, lounges, and meeting spaces
- High-touch disinfection of doors, mailboxes, and handrails
- Parkade sweeping and general debris removal where included in scope
- Optional exterior glass and pressure washing services
Each building receives a customized schedule based on resident usage and strata budget.
Request a Free On-Site Assessment
Discover how a customized Master Care maintenance plan can simplify your facility management. A local associate will visit your facility to provide a customized cleaning plan and service quote.